Nov 2010 – Feb 2011 Course Advisor Full time Fixed Contract
Employer: Learning Post

Incoming call centre answering client queries re distance learning courses provided by Learning Post
Matching client needs to the correct course and sending out information packs and then checking to see that they have received them and answering any questions that they have
Providing clients with detailed information on the student loan process and advising them of the services available to them through WINZ.
Accepting and interviewing prospective students to determine their suitability.
Assisting the clients with the enrolment process and liaising with the course tutors to ensure a smooth start to the course.
Reporting statistics to the Team Leader for monthly report.

Course Advisor