Course Advisor

Nov 2010 – Feb 2011 Course Advisor Full time Fixed Contract 
Employer: Learning Post 

  • Incoming call centre answering client queries re distance learning courses provided by Learning Post 
  • Matching client needs to the correct course and sending out information packs and then checking to see that they have received them and answering any questions that they have 
  • Providing clients with detailed information on the student loan process and advising them of the services available to them through WINZ. 
  • Accepting and interviewing prospective students to determine their suitability. 
  • Assisting the clients with the enrolment process and liaising with the course tutors to ensure a smooth start to the course. 
  • Reporting statistics to the Team Leader for monthly report.